Suppport and FAQs
We hope that your experience with Smooth Genius is as effortless as possible, however, we do acknowledge that questions may arise.
What is my tracking number?
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.
Amendments and Cancellations
If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Cancellations
- You must contact us within 24 hours.
- We cannot cancel your order once it has already been shipped.
My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
Contact us
If we still haven't managed to answer your question please feel free to contact usand and we'll get back to you within 24hrs :)