Overview

• Return the new, unopened items to us within 14 calendar days of delivery.

• Simply contact our support team at contact@smoothgenius.com if you have any questions regarding your return.

• For any product valued over $75 you should consider using a trackable shipping service or purchasing shipping insurance.

• Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

• Please be considerate when placing your order to choose the correct size, color, ect. of your product to avoid any returns for exchanges.

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or low quality item). Item(s) must be returned together with proof of purchase.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via support@smoothgenius for more information.

 Please be informed that you have to pay for the return shipping fee.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@smoothgenius.com

Cancel order

You can only cancel your order if your order has not been fulfilled. Please contact us via email support@smoothgenius.com within 24 hours after placing your order. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@smoothgenius.com